Delivery Guidelines -- Help & Support

Your boxes arrive flat-packed for easy handling and storage. If you prefer per-assembled cartons, let us know and we can arrange assembly before shipment.

We offer standard courier parcels, pallet shipments and freight services. Choose the option that best suits your order size, delivery speed and handling requirements.

Yes. Once your order ships, we send an email with tracking details and estimated delivery dates. You can use the tracking link to monitor progress in real time.

Courier rates depend on package dimensions, weight and destination. We include free delivery for qualifying orders, and non-standard shipments receive a transparent, pre-order quote.

Restricted access, unsafe drop zones or restricted hours can prevent delivery. Couriers will typically notify you and arrange an alternative pickup location or delivery window.

Parcel delivery suits individual, small-quantity orders dispatched in boxes or envelopes. Pallet delivery consolidates larger, bulk orders onto a single pallet for cost-effective transport.

Yes. We work with carriers that service rural and remote areas. Additional transit time or surcharges may apply, and we’ll inform you of any extra fees before shipping.

Please inspect all packages upon receipt and document any damage with photos. Contact our support team immediately so we can arrange replacements or file a carrier claim.

Standard delivery across the usa takes 3 to 5 business days after dispatch. Expedited and economy options are available. Let us know your deadline so we can meet your schedule.

Yes. During checkout or via email, provide your preferred delivery date and time window. We’ll coordinate with the carrier to schedule the delivery accordingly.