Our Commitment to Reliable Delivery
At Aly Packaging, we understand that timely delivery of your custom packaging directly impacts your product launch schedules, inventory management, and customer fulfillment operations. Our shipping policies are designed to provide transparent timelines, clear cost structures, and dependable service throughout.
All production timelines and shipping estimates begin after final artwork approval and payment confirmation. We work with trusted carrier partners to ensure your packaging arrives in excellent condition, ready for immediate use.
Standard Production and Shipping Timelines
Production Schedule
Standard custom packaging orders complete production within 8 to 10 business days after artwork approval. This timeline applies to most custom boxes including tuck end boxes, mailer boxes, rigid boxes, and corrugated shipping cartons with standard printing and finishing options.
Specialty finishes may extend production timelines:
- Foil stamping, embossing, or debossing: Add 3-5 business days
- Spot UV or complex multi-layer finishes: Add 2-4 business days
- Custom die-cutting for unique structural designs: Add 4-6 business days
- Large format rigid boxes requiring specialized assembly: Add 5-7 business days
Rush production services are available for time-sensitive projects. Contact our team to discuss expedited options and associated costs.
Shipping Transit Times
Once your order ships from our facility, carrier transit times vary by destination:
International Shipping Transit Times
International Air Freight:
- Canada: 3-5 business days to major cities, 6-8 days to remote provinces
- Mexico: 5-7 business days plus 2-4 days customs clearance
- United Kingdom: 5-7 business days plus 2-3 days customs and local delivery
- European Union: 6-9 business days plus 3-5 days customs and local delivery
- Australia/New Zealand: 7-10 business days plus 3-5 days customs and local delivery
- Asia (Hong Kong, Singapore, Japan): 8-12 business days plus 3-6 days customs processing
- Middle East (UAE, Saudi Arabia): 8-12 business days plus 4-7 days customs processing
International timelines include production (8-10 business days) plus shipping and customs clearance. Total delivery ranges from 11-18 business days for Canada to 20-29 business days for Middle East destinations. Customs processing times vary by country and are outside our control.
Domestic Ground Shipping:
- East Coast destinations (NY, NJ, PA, CT, MA, etc.): 1-3 business days
- Midwest destinations (OH, IL, MI, IN, WI, etc.): 2-4 business days
- Southern destinations (FL, GA, TX, NC, SC, etc.): 3-5 business days
- West Coast destinations (CA, WA, OR, NV, AZ, etc.): 4-6 business days
- Mountain and remote areas: 5-7 business days
Expedited Shipping Options:
- 2-Day Air: Delivery within 2 business days to most US addresses
- Next Day Air: Delivery by end of next business day to major metro areas
Transit times represent typical delivery windows and do not constitute guarantees. Weather delays, carrier volume surges during peak seasons, and remote delivery locations may extend standard timelines.
Shipping Methods and Carrier Selection
We partner with major national carriers including UPS, FedEx, and regional freight companies to provide reliable delivery service. Carrier selection depends on package dimensions, weight, destination, and your specific delivery requirements.
Standard Ground Freight: Most custom packaging orders ship via ground freight service, providing cost-effective delivery for boxes, cartons, and folding packaging. This method works well for businesses planning ahead and not requiring immediate delivery.
LTL Freight (Less Than Truckload): Large quantity orders or pallet shipments utilize LTL freight service. This option suits wholesale orders, bulk inventory shipments, or businesses ordering multiple SKUs simultaneously. LTL carriers deliver to commercial addresses with loading dock access or liftgate service for locations without dock facilities.
Air Freight: Time-sensitive and international orders requiring faster delivery utilize air freight services. This option increases shipping costs but provides 1-2 day delivery to most US destinations and rush deliveries internationally. Rush production combined with air freight supports emergency inventory needs or last-minute product launches.
We select carriers based on your delivery timeline, package specifications, and cost considerations. If you have carrier preferences or specific delivery requirements, let us know during order placement.
Shipping Costs and Pricing Structure
Shipping costs calculate based on several factors:
Package Dimensions and Weight: Carriers use dimensional weight pricing comparing actual weight against package volume. Larger boxes or orders with lower density may bill at dimensional weight rather than actual weight.
Delivery Distance: Shipping zones determine base freight rates. Local and regional deliveries cost less than cross-country or international shipments requiring longer transit.
Delivery Speed: Ground freight provides the most economical option. Expedited services increase costs proportionally to delivery speed.
Residential vs Commercial Delivery: Commercial addresses with business receiving hours typically incur lower delivery fees. Residential deliveries may include additional surcharges from carriers.
Special Services: Liftgate service for locations without loading docks, inside delivery, or appointment scheduling add supplemental fees to base shipping rates.
We provide shipping cost estimates during the quotation process. Final shipping charges calculate at order completion based on actual package specifications and chosen delivery method. There are no hidden fees or surprise charges beyond quoted shipping rates.
Order Tracking and Delivery Confirmation
All shipments include tracking information sent to your email address on file. Tracking numbers become active once carriers scan packages into their systems, typically within 24 hours of leaving our facility.
You receive notifications at key shipping milestones:
- Order ships from our production facility
- Package in transit updates
- Out for delivery notification
- Delivery confirmation with recipient signature (when applicable)
Monitor shipment progress through carrier websites using provided tracking numbers. Most carriers offer mobile apps with real-time GPS tracking showing package location during final delivery stages.
For LTL freight shipments, carriers contact you 24-48 hours before scheduled delivery to arrange receiving times. Ensure someone is available at the delivery location during scheduled windows to accept freight shipments.
Delivery Requirements and Receiving Procedures
Commercial Address Deliveries
Commercial deliveries to businesses with regular receiving operations proceed smoothly when delivery addresses include:
- Complete business name
- Street address with suite or unit numbers
- Business phone number for driver contact
- Receiving hours if limited availability
Most commercial locations have loading docks or freight receiving areas. Drivers deliver packages to these designated areas during normal business hours (typically 8 AM – 5 PM Monday-Friday).
Residential Address Deliveries
Residential deliveries require someone available to accept packages. Carriers may leave packages at the address if safe delivery locations exist, or they may require signatures for high-value shipments.
Large quantity orders or pallet shipments to residential addresses need liftgate service. Standard freight trucks lack hydraulic lifts for ground-level unloading. Specify residential delivery during order placement so we arrange appropriate carrier services.
Inspection Upon Delivery
Inspect all shipments immediately upon delivery before signing carrier documentation. Check for:
- Correct quantity of boxes or pallets
- Visible exterior damage to packaging
- Signs of water damage or crushing
- Opened or tampered seals
If damage is visible, note it on the delivery receipt before signing. Photograph damaged packaging and contents. Contact us within 24 hours of delivery to report damage claims so we can coordinate with carriers on replacement procedures.
Signing delivery receipts without noting damage may complicate claims processes. Carriers assume deliveries in good condition when signed without exception notes.
Shipping to PO Boxes and Military Addresses
PO Box Deliveries: Standard carriers (UPS, FedEx) do not deliver to PO Box addresses. Orders shipping to PO Boxes must use USPS services, which may extend delivery timelines by 2-4 business days compared to commercial carrier options.
If you only have a PO Box address, provide it during order placement so we arrange USPS shipping. Note that USPS has package size and weight restrictions that may affect large quantity orders.
APO/FPO/DPO Military Addresses: We ship to military addresses through USPS. International military locations may require 10-15 business days for delivery depending on base location and military mail routing. Contact us for timeline estimates specific to your military address.
Damaged or Lost Shipment Procedures
Despite careful packaging and reliable carrier partnerships, occasional shipping damage or loss occurs. We stand behind our products and work quickly to resolve delivery issues.
If your packaging arrives damaged:
- Document the damage immediately with photographs showing exterior box condition and affected product
- Note damage on carrier delivery receipt before signing when visible damage exists
- Contact us within 24 hours at sales@alypackaging.com or call +1 (844) 259-7225
- Retain all packaging materials including damaged boxes, pallets, and packing materials for carrier inspection
We coordinate with carriers to file damage claims and arrange replacement shipments. Replacement orders typically ship within 5-7 business days after claim approval, following the same production priority as rush orders.
Lost Shipment Protocol
If tracking shows no delivery movement for extended periods or packages show delivered but were not received:
- Check with your receiving department or building management to confirm packages were not accepted by someone else
- Review tracking details for delivery location notes or driver comments
- Contact us within 48 hours of expected delivery date so we can initiate carrier investigations
Carriers require 5-7 business days to complete lost package investigations. Upon confirmation of loss, we ship replacement orders at no additional charge. In time-sensitive situations, we may ship replacements before claim resolution completes.
Address Changes and Delivery Rescheduling
Before Shipment
Address changes requested before order shipment process at no additional charge. Email updated delivery addresses to sales@alypackaging.com as soon as possible. We update shipping details and confirm new addresses before dispatching orders.
After Shipment
Once carriers collect packages from our facility, address changes become difficult and may incur carrier rerouting fees ranging from $15-40 depending on how far packages have traveled. Contact carriers directly using tracking numbers to request address corrections or delivery holds.
We cannot guarantee successful address changes after shipment begins. Plan delivery addresses carefully during order placement.
Delivery Holds and Rescheduling
If you need to delay delivery after shipment, contact carriers directly through tracking portals or customer service lines. Most carriers allow one-time delivery holds or rescheduling at no charge. Extended storage fees may apply for packages held longer than 5 business days.
Refused or Undeliverable Shipments
Shipments refused at delivery or returned as undeliverable for incorrect addresses return to our facility. Customers are responsible for original shipping costs plus return freight charges.
Reshipment of refused or returned orders requires:
- Confirmation of correct delivery address
- Payment of new outbound shipping charges
- Any applicable restocking fees if packaging requires re-inspection or repackaging
To avoid refused shipment fees, ensure delivery addresses are accurate and receiving parties expect shipments during placement.
Holiday and Peak Season Shipping
Carrier volume increases during holiday seasons (November-December) and may extend standard transit timelines by 1-3 business days. We recommend ordering packaging inventory with extended lead times during peak periods.
Production schedules also experience higher volume during Q4 as businesses prepare for holiday sales. Place orders 3-4 weeks before needed delivery dates during November and December to ensure on-time arrival.
Our facility observes the following holidays with no production or shipping:
- New Year’s Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed immediately before holidays may experience slightly extended production timelines. We provide holiday schedule updates 2-3 weeks before major holidays so you can plan accordingly.
Contact Us About Shipping Questions
Our customer service team is available to answer shipping questions, provide delivery estimates, or help arrange specialized shipping needs.
Aly Packaging
1140 Avenue of the Americas, 9th Floor
New York, NY 10036
Phone: +1 (844) 259-7225
Email: sales@alypackaging.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
For immediate shipping questions on existing orders, email our team with your order number and specific shipping concerns. We respond to shipping inquiries within 4-6 business hours during regular business days.